Return Eligibility
To qualify for a secure return authorization and full refund, your trailer must strictly adhere to the following conditions:
- Be entirely unused and in the same physical condition as received.
- Show zero signs of field damage, user modification, or excessive tire/hitch wear.
- Include all original paperwork, registration paperwork, certificates, and accessories.
- Be accompanied by valid proof of purchase.
Non-Returnable Items
We absolutely cannot accept returns or issue credits for trailers that:
- Have been used beyond regular delivery inspection parameters.
- Have been modified, customized, welded, or repaired after delivery.
- Sustained damage due to misuse, road accidents, improper load weight balance, or neglect.
- Are dropped off at our facility without an authorized return voucher.
Damaged or Incorrect Orders
If your trailer arrives structurally compromised or differs from your order confirmation details, please flag the shipment with our team within 48 hours of receipt.
Please submit the following details for immediate claim routing:
- Your original order or invoice reference number.
- High-resolution photos showcasing the entire trailer layout.
- Clear close-ups highlighting the specific defect or transport damage area.
- A summary breakdown describing the issue.